FAQs

Categories

Sale Return Policy

Returns & Exchanges

Shipping Policy

Order Assistance

Standard Questions

Sale Return Policy

What is your return policy during a sale?

Our sale return policy only applies to discounted items. Only items marked as eligible for returns can be returned for credit or exchange. Items marked as Final Sale cannot be returned, exchanged, or credited once purchased.

If you have questions about a specific item or your order, feel free to check with our customer support team.

Returns & Exchanges

General Return Eligibility

Can I return my items?

Yes — unused items in their original condition with all tags and liners attached can be returned or exchanged if they meet the return eligibility criteria. Returns must be initiated within the return window described at the time of purchase.

Returned items must be in perfect resaleable condition.

Returns for Domestic Customers

If I am located in the United States or a similar region, what are the rules?

Domestic customers can return eligible items in their original condition for a refund, store credit, or exchange when allowed. Please start your return on the casuallywomens.com returns portal and follow the prompts to complete your request.

Refunds, credits, or exchanges will be issued once your returned items are received and processed.

Returns for International Customers

What about international orders?

International returns are accepted on original-condition items marked for return. Customers are responsible for sending items back to our return center located in the United States or the destination listed at the time of return, including any duties, customs charges, or documentation required.

Exchanges may not be available in some international regions. Return shipping costs must be covered by the customer.

Preparing a Return

What should I do before sending my return?

Please ensure:

Items are unused, unworn, and unaltered

All original tags and hygienic liners remain attached

You obtain a tracking receipt with proof of shipment

Can I use my own return shipping method?

Yes. Using your own preferred carrier is allowed. If you choose to provide your own shipping method, some return processing fees may be waived.

Issue With My Order (Damage or Incorrect Item)

What if my order arrives damaged or incorrect?

If an item arrives damaged, incorrect, or doesn’t match what you ordered, please contact customer support within the allowable period after delivery to begin a return or replacement process. We’re here to help resolve these issues and make it right.

Discounts and Promotions on Returns

If I used a promo code, can I use that same code again?

In most cases, promotional codes are single-use and cannot be reapplied once an order is returned.

Shipping Policy

Order Fulfillment

When will my order be processed?

Once your order is placed on casuallywomens.com, our fulfillment team will begin to prepare your package. Fulfillment may vary slightly depending on seasonal demand, but orders are always processed as quickly as possible.

You will receive an order confirmation once your purchase is received and a separate tracking notification once your package has shipped.

Domestic Shipping

When will my package arrive once it ships?

Orders ship via standard carriers. Delivery times vary based on your location and shipping method chosen at checkout. We strive to provide tracking updates so you can follow your package from our warehouse to your doorstep.

Please note carriers may experience delays that are beyond our control.

International Shipping

Can you ship to my country?

Yes — international shipping is available to many regions. Estimated delivery timelines will depend on your location and local customs procedures.

Please be aware that international shipments may be subject to duties, taxes, and customs handling, which are the responsibility of the recipient. Customs policies vary by country and may affect delivery timelines.

Order Assistance

My Package Says “Delivered” But I Haven’t Received It

If your tracking shows your package as delivered but you haven’t received it:

Allow a short additional time for possible carrier delays

Check with neighbors or at your local delivery point

Contact the carrier with your tracking number if issues persist

Our team can help guide you through next steps, including insurance claims if you purchased shipping coverage at checkout.

Can I Change or Cancel My Order?

If you need to change or cancel an order:

Contact customer support as soon as possible

Orders are processed quickly, so changes may not be possible once fulfillment begins

If the order has already shipped, you may need to initiate a return instead.

Standard Questions

Do you offer exchanges?

Yes — exchanges are available for eligible items where permitted. If an exchange option isn’t available in your region, you can return the order and place a new one.

What if the fit isn’t right?

We recommend consulting our size guide on casuallywomens.com before ordering. If you’re unsure about sizing, our customer support team can assist with general suggestions.

How do I start a return or get help?

To begin a return or get support, visit the Returns or Contact section on casuallywomens.com and follow the instructions provided. Our team is ready to assist with questions about your order or the return process.